Quality Policy

Premises

qbrobotics‘ quality policy goes beyond a specific working methodology, focusing on innovative approaches.
The focus on quality extends from customer satisfaction to respect for the individual and their professionalism, emphasising the belief that work is dignified and enriches the human experience.
In the company’s guidelines, quality is seen as a key element for the products and services offered. qbrobotics, in line with the IAF/ISO definition, takes international issues that may have an impact on its management system seriously. Among these is the crucial issue of climate change, which the company includes in its regular analysis of risks and opportunities. Recently, the company has also started to focus on climate issues, taking measures to contribute, according to its capabilities, to mitigating possible environmental damage. To maintain and further raise its standards, qbrobotics has implemented a Quality Management System (QMS) compliant with UNI EN ISO 9001:2015, aimed at achieving these goals.

Based on this, the principles defined as references of the Quality Policy are:

Attention focused on the Customer and interested parties

qbrobotics is committed to understanding Customer needs and plans its activities to fully satisfy them. In the same way it operates in compliance with requests and requirements:

  • of the reference market;
  • of the Country in which it operates, complying with laws and regulations;
  • of all the parties involved in their critical processes.

Process approach

qbrobotics identifies the various processes of its organization as processes to be planned, monitored and constantly improved and activates the resources for their implementation in the best possible way. qbrobotics manages its own processes to make unique:

  • pursued objectives and expected results;
  • related responsibilities and resources used.

Leadership

qbrobotics is responsible for the effectiveness of its own QMS, making available all the necessary resources and making sure that the planned objectives are compatible with the context and strategic directions. qbrobotics communicates the importance of QMS and actively involves all parties involved coordinating and supporting them.

Risk and opportunity assessment

qbrobotics plans its processes with a risk-based thinking approach in order to implement the most suitable actions:

  • to assess and treat the associated risks with particular focus on
    • Cash flow/liquidity;
    • Competition;
    • Market instability;
  • to exploit and reinforce the opportunities identified in
    • Partnerships in the T&Q and Agritech sectors;
    • Innovative vertical solutions for different market types;
    • Continuous Research and Innovation (H2020, PNRR,etc).

qbrobotics promotes, at all levels, an appropriate sense of proactivity in managing its risks.

Staff and stakeholders involvement

qbrobotics is aware that the involvement of personnel and, more generally, of all stakeholders, together with the active participation of all employees, is a primary strategic element. It promotes the development of internal professionalism and the careful selection of external collaborations in order to provide itself with competent and motivated human resources. It aims at a well-considered and functional increase of the human resources present in the company in order to guarantee continuity of action and prospective growth.

Improvement

qbrobotics’ permanent goal is the performance improvement of the QMS.
Frequent analysis of the risks and opportunities associated with the company’s processes, internal and external audits and management reviews are the tools qbrobotics uses to continuously improve.

 

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