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Technical Support

Do you have already purchased a qbrobotics device and now do you need our Technical Support?

Our ticket system is managed by Jira Service Manager: you have to register if you never had access before.

Then select your request from the drop-down menu and open a ticket. Click here to proceed

If you are not yet our customer and you need technical information about our products, fill out the form and send us a message.

Here you can download our Warranty Policy

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Keep us in touch!

qb robotics Srl c/o Polo Tecnologico

Via Mario Giuntini 13

56021

Cascina (PI) Italy

+39 050.09.80.303

+39 050.38.69.112

info@qbrobotics.com

VAT ID: IT01702710490

REA: PI-177959

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qb and qbrobotics are ® registered trademarks. This website is protected by reCaptcha and the Google Privacy Policy and Terms of Service apply

* Read about our privacy policy before filling up your details

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INFORMATION ON PERSONAL DATA TREATMENT
pursuant to Article 13 of Regulation (EU) 2016/679

WHY THESE INFORMATION

Pursuant to Regulation (EU) 2016/679 (hereinafter “Regulation”), this page describes the methods for processing personal data of users who consult the websites of QB Robotics Srl accessible electronically at the following addresses:

www.qbrobotics.com

This information does not apply to other sites, pages or online services accessible via hypertext links that may be published on the websites but referring to resources external to the Data Controller’s domain.

This Policy also applies as information for the purposes of processing cookies in accordance with the Provision of the Guarantor n.229 of 08/05/2015

HOLDER OF THE TREATMENT

Following consultation of the site listed above, data relating to identified or identifiable natural persons may be processed.

The data controller is qbrobotics srl.

LEGAL BASIS OF TREATMENT

The personal data indicated on this page, which can be collected from the forms on the site, are processed by the Data Controller only and exclusively to follow up the requests of the user / customer who sends us requests. Once the stated purpose is reached, the data will be deleted if not already present in our database as already customers. In this case they will be kept for the term established for the specific data treatment of the customers.

PLACE OF DATA PROCESSING AND DATA TRANSFER

The processing carried out by the owner with the data collected from this site through the forms prepared or sent voluntarily take place at the aforementioned headquarters of the owner and are only handled by personnel appointed for this purpose or by persons in charge of occasional maintenance operations.

TYPES OF DATA PROCESSED, PURPOSE OF PROCESSING AND CONSERVATION TIME

The collection of information via the site can be done in one of the following ways:

a) Explicit mode;

b) Information sent voluntarily by the interested party.

5.1 EXPLICIT ACQUISITION MODE

This information is collected through an explicit request when the user uses the Website and may include: the name, address, telephone number, e-mail address, etc. This information is required when you order a product, request a service, participate in promotional activities, fill out surveys, subscribe to the virtual community, etc. If the user visits a part of the site that requires the acquisition of personal data, an explicit request appears on the subject and the user is invited to express his consent if it is foreseen.

5.2 INFORMATION SENT VOLUNTARY BY THE INTERESTED PARTY

The optional, explicit and voluntary sending of messages to the owner’s contact addresses, as well as the completion and submission of the forms on the sites, entail the acquisition of the sender’s contact data, necessary to reply, as well as all the data personal data included in communications.

Specific information will be published on the pages of the sites of the owner prepared for the provision of certain services.

5.3 LINK TO OTHER SITES

There is the possibility that the site contains links to third-party sites. When the user uses these links, he / she proceeds in environments not controlled by our organization that is not responsible for the relative contents in which the user could come across nor the privacy procedures adopted therein. This information does not extend to the privacy procedures adopted by the linked sites. It is advisable to carefully examine the procedures of each site that is visited. Moreover, those sites, in a completely independent way, can send their cookies to users, collect data or request personal information.

PURPOSE OF THE TREATMENT

For purpose of the treatment we mean the reason, the purpose for which the data are collected. Depending on these purposes, in some cases it is necessary to obtain your prior consent in order to proceed with their collection and subsequent processing. In the case of your need will be explicitly requested so that you can grant it for all or only for some treatments.

Purpose for which the consent is not required

a) Browsing data

These data are used only to obtain anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site.

b) Personal data provided voluntary by users treated as a result of requests for a service or other kind of request

These data will be used for the sole purpose and for the time strictly necessary to perform the service or provision requested and may, for this reason, be communicated to third parties (e.g. couriers for the shipment of the requested products, other advisors necessary to respond to Your requests, etc.) or to subjects belonging to our organization (e.g. office clerks, production workers, etc.).

c) Trattamento delle informazioni relative al traffico (che non consentono l’identificazione personale)

They are used on an aggregate basis and never personalized, to analyse the behaviour of users in order to understand how visitors use the site and to measure the interest found in the various pages. This allows to improve the content of the Site, to simplify the consultation

DATA RECIPIENTS

The recipient of the data collected following the consultation of the sites listed above designated by the Data Controller, in accordance with Article 28 of the Regulation, is:

qbrobotics in relation with the site www.qbrobotics.comas the provider of web platform development and maintenance services and / or as the provider of development, provision and operational management services for the technology platforms used.

The personal data collected are also processed by the owner’s staff, who act on the basis of specific instructions provided for the purposes and methods of the processing.

INTERESTED PARTIES’ RIGHTS

The interested parties have the right to obtain from the Owner, in the cases provided for, access to personal data and the correction or cancellation of the same or the limitation of processing that concerns them or to oppose the processing (Articles 15 and following of the Regulation).

The appropriate application must be presented to the Data Controller at the following address: +39 050 0980 303 – privacy@qbrobotics.com

RIGHTS OF COMPLAINT

Interested parties who believe that the processing of personal data reported to them through this site is in violation of the provisions of the Regulation have the right to lodge a complaint with the Guarantor, as provided for by art. 77 of the Rules itself, or to seize the appropriate judicial offices (Article 79 of the Rules).

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Manage Cookie Consent

To provide the best experiences, we use technologies such as cookies to store and / or access device information. Consent to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent may adversely affect some features and functions.

Functional Functional Always active

Technical storage or access are strictly necessary for the legitimate purpose of allowing the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences Preferences

Technical storage or access is required for the legitimate purpose of storing preferences that are not required by the subscriber or user.

Statistics Statistics

Technical storage or access that is used exclusively for statistical purposes. Technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance by your Internet Service Provider, or further registration by a third party, information stored or retrieved for this purpose alone cannot usually be used for identification.

Marketing Marketing

Technical storage or access is required to create user profiles to send advertising, or to track the user on a website or various websites for similar marketing purposes.

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